Zendesk · Schema

Via

How the ticket or comment was created.

ChatCRMHelp CenterSellSupportT1TalkTicketingTickets

Properties

Name Type Description
channel string The channel the ticket or comment came through (e.g., web, email, api, chat, voice).
source object
View JSON Schema on GitHub

JSON Schema

zendesk-support-via-schema.json Raw ↑ 
{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "title": "Via",
  "type": "object",
  "description": "How the ticket or comment was created.",
  "properties": {
    "channel": {
      "type": "string",
      "description": "The channel the ticket or comment came through (e.g., web, email, api, chat, voice)."
    },
    "source": {
      "type": "object"
    }
  }
}