Zendesk · Schema

TicketCreate

Payload for creating a new ticket.

ChatCRMHelp CenterSellSupportT1TalkTicketingTickets

Properties

Name	Type	Description
subject	string	The subject of the ticket.
comment	object	The initial comment (description) of the ticket.
requester_id	integer	The ID of the requester.
requester	object	Requester details for creating a new user inline. Use either requester_id or requester, not both.
submitter_id	integer	The ID of the submitter.
assignee_id	integer	The ID of the assigned agent.
group_id	integer	The ID of the assigned group.
organization_id	integer
type	string
priority	string
status	string
tags	array
external_id	string
custom_fields	array
due_at	string
ticket_form_id	integer
brand_id	integer
collaborator_ids	array
email_cc_ids	array
problem_id	integer

View JSON Schema on GitHub

JSON Schema

{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "title": "TicketCreate",
  "type": "object",
  "description": "Payload for creating a new ticket.",
  "properties": {
    "subject": {
      "type": "string",
      "description": "The subject of the ticket."
    },
    "comment": {
      "type": "object",
      "description": "The initial comment (description) of the ticket."
    },
    "requester_id": {
      "type": "integer",
      "description": "The ID of the requester."
    },
    "requester": {
      "type": "object",
      "description": "Requester details for creating a new user inline. Use either requester_id or requester, not both."
    },
    "submitter_id": {
      "type": "integer",
      "description": "The ID of the submitter."
    },
    "assignee_id": {
      "type": "integer",
      "description": "The ID of the assigned agent."
    },
    "group_id": {
      "type": "integer",
      "description": "The ID of the assigned group."
    },
    "organization_id": {
      "type": "integer"
    },
    "type": {
      "type": "string"
    },
    "priority": {
      "type": "string"
    },
    "status": {
      "type": "string"
    },
    "tags": {
      "type": "array"
    },
    "external_id": {
      "type": "string"
    },
    "custom_fields": {
      "type": "array"
    },
    "due_at": {
      "type": "string"
    },
    "ticket_form_id": {
      "type": "integer"
    },
    "brand_id": {
      "type": "integer"
    },
    "collaborator_ids": {
      "type": "array"
    },
    "email_cc_ids": {
      "type": "array"
    },
    "problem_id": {
      "type": "integer"
    }
  }
}