Wootric · Schema
NpsSummary
Aggregated NPS metrics for a given date range
Customer ExperienceNPSCSATCESNet Promoter ScoreCustomer SatisfactionCustomer Effort ScoreSurveysFeedbackVoice of the Customer
Properties
| Name | Type | Description |
|---|---|---|
| nps | number | Net Promoter Score calculated as (promoters% - detractors%) |
| responses | integer | Total number of survey responses in the period |
| detractors | integer | Count of detractor responses (scores 0-6) |
| passives | integer | Count of passive responses (scores 7-8) |
| promoters | integer | Count of promoter responses (scores 9-10) |
| response_rate | number | Overall survey response rate as a percentage |
| email_response_rate | number | Email survey response rate as a percentage |
JSON Schema
{
"$schema": "http://json-schema.org/draft-07/schema#",
"$id": "https://api.wootric.com/schemas/nps-summary.json",
"title": "NpsSummary",
"description": "Aggregated NPS metrics for a given date range",
"type": "object",
"properties": {
"nps": {
"type": "number",
"minimum": -100,
"maximum": 100,
"description": "Net Promoter Score calculated as (promoters% - detractors%)"
},
"responses": {
"type": "integer",
"minimum": 0,
"description": "Total number of survey responses in the period"
},
"detractors": {
"type": "integer",
"minimum": 0,
"description": "Count of detractor responses (scores 0-6)"
},
"passives": {
"type": "integer",
"minimum": 0,
"description": "Count of passive responses (scores 7-8)"
},
"promoters": {
"type": "integer",
"minimum": 0,
"description": "Count of promoter responses (scores 9-10)"
},
"response_rate": {
"type": "number",
"minimum": 0,
"maximum": 100,
"description": "Overall survey response rate as a percentage"
},
"email_response_rate": {
"type": "number",
"minimum": 0,
"maximum": 100,
"description": "Email survey response rate as a percentage"
}
}
}