Webex · Schema

PostCallSummary

CallingCollaborationCommunicationEnterpriseMessagingVideo Conferencing

Properties

Name	Type	Description
initialContactReason	string	The primary issue or request the customer contacted you about at the start of the interaction.
additionalContext	string	Relevant background details shared during the conversation that help explain the situation.
additionalContactReasons	string	Any new or secondary issues raised after the initial reason for contact.
keyActionsTaken	string	The main steps the agent took to investigate, resolve, or address the customer's request.
nextSteps	string	Clear follow-up actions and expected outcomes agreed upon before ending the interaction.
chosenWrapUpCode	string	The wrap-up reason code that was ultimately selected by the agent at the end of the interaction.
proposedWrapUpCodes	array	A list of wrap-up reasons suggested by the AI based on the interaction content. Each object contains a name field. Can return null, 1, or 2 objects.

View JSON Schema on GitHub

JSON Schema

{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "#/components/schemas/PostCallSummary",
  "title": "PostCallSummary",
  "type": "object",
  "properties": {
    "initialContactReason": {
      "type": "string",
      "description": "The primary issue or request the customer contacted you about at the start of the interaction."
    },
    "additionalContext": {
      "type": "string",
      "description": "Relevant background details shared during the conversation that help explain the situation."
    },
    "additionalContactReasons": {
      "type": "string",
      "description": "Any new or secondary issues raised after the initial reason for contact."
    },
    "keyActionsTaken": {
      "type": "string",
      "description": "The main steps the agent took to investigate, resolve, or address the customer's request."
    },
    "nextSteps": {
      "type": "string",
      "description": "Clear follow-up actions and expected outcomes agreed upon before ending the interaction."
    },
    "chosenWrapUpCode": {
      "type": "string",
      "description": "The wrap-up reason code that was ultimately selected by the agent at the end of the interaction."
    },
    "proposedWrapUpCodes": {
      "type": "array",
      "nullable": true,
      "description": "A list of wrap-up reasons suggested by the AI based on the interaction content. Each object contains a name field. Can return null, 1, or 2 objects.",
      "items": {
        "$ref": "#/components/schemas/ProposedWrapUpCode"
      }
    }
  }
}