MultimediaProfileDTO

{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "#/components/schemas/MultimediaProfileDTO",
  "title": "MultimediaProfileDTO",
  "required": [
    "active",
    "blendingMode",
    "blendingModeEnabled",
    "chat",
    "email",
    "name",
    "social",
    "telephony"
  ],
  "type": "object",
  "properties": {
    "organizationId": {
      "maxLength": 36,
      "minLength": 32,
      "pattern": "^[0-9a-fA-F]{8}-?[0-9a-fA-F]{4}-?[0-9a-fA-F]{4}-?[0-9a-fA-F]{4}-?[0-9a-fA-F]{12}$",
      "type": "string",
      "description": "ID of the contact center organization. It is required to define for the following operations - All bulk save operations",
      "format": "uuid",
      "example": "f53c8b54-46ca-43f6-ba05-08426a46e23d"
    },
    "id": {
      "type": "string",
      "description": "ID of this contact center resource. It should not be specified when creating a new resource. However, it is mandatory when updating a resource.",
      "example": "93912f11-6017-404b-bf14-5331890b1797"
    },
    "version": {
      "type": "integer",
      "description": "The version of this resource. For a newly created resource, it will be 0 unless specified otherwise.",
      "format": "int32",
      "example": 1
    },
    "name": {
      "maxLength": 80,
      "minLength": 0,
      "pattern": "^[a-zA-Z0-9._\\-\\s]*$",
      "type": "string",
      "description": "Enter the name for the multimedia profile. Generally, use names that indicate the type of the profile, such as Default Telephony Profile.",
      "example": "Default Telephony Profile"
    },
    "description": {
      "maxLength": 255,
      "minLength": 0,
      "type": "string",
      "description": "Enter a description for the multimedia profile.",
      "example": "This multimedia profile is for Default Telephony Profile"
    },
    "chat": {
      "type": "integer",
      "description": "Define the upper limits for this channel type. It should range from 0 or 1(depends on the 'BlendingMode') to 5.",
      "format": "int32",
      "example": 0
    },
    "email": {
      "type": "integer",
      "description": "Define the upper limits for this channel type. It should range from 0 to 5.",
      "format": "int32",
      "example": 5
    },
    "telephony": {
      "type": "integer",
      "description": "Define the upper limits for this channel type. It should be either 0 or 1(depends on the 'BlendingMode').",
      "format": "int32",
      "example": 0
    },
    "social": {
      "type": "integer",
      "description": "Define the upper limits for this channel type. It should range from 0 to 5.",
      "format": "int32",
      "example": 4
    },
    "active": {
      "type": "boolean",
      "description": "Specify whether the multimedia profile is active or not.",
      "example": true
    },
    "blendingModeEnabled": {
      "type": "boolean",
      "description": "Specify whether the blending mode is enabled or not for a multimedia profile.",
      "example": true
    },
    "blendingMode": {
      "type": "string",
      "description": "Blending mode can be one the following:\n\nBLENDED: This mode allows agents to handle multiple contacts of different channel types simultaneously. Number of contacts that you can set for Voice: 0\u00e2\u20ac\u201c1 and for Chat, Email, and Social Channel: 0\u00e2\u20ac\u201c5\n\nBLENDED_REALTIME: This allows agents to handle a contact of one real-time channel at a time - either voice or chat. Along with this they can handle non-realtime contacts which include email and social channels. Number of contacts that you can set for Voice: 1 (mandatory), Chat: 1\u00e2\u20ac\u201c5, Email and Social Channel: 0\u00e2\u20ac\u201c5\n\nEXCLUSIVE: This mode allows agents to focus on one customer contact at a time.",
      "example": "BLENDED"
    },
    "systemDefault": {
      "type": "boolean",
      "description": "Indicates whether the created resource is system created or not",
      "example": false
    },
    "manuallyAssignable": {
      "$ref": "#/components/schemas/MultimediaProfileChannelDTO"
    },
    "createdTime": {
      "type": "integer",
      "description": "Creation time(in epoch millis) of this resource.",
      "format": "int64",
      "readOnly": true,
      "example": 1617536244000
    },
    "lastUpdatedTime": {
      "type": "integer",
      "description": "Time(in epoch millis) when this resource was last updated.",
      "format": "int64",
      "readOnly": true,
      "example": 1617536244000
    }
  }
}