Webex · Schema

MidCallSummary

CallingCollaborationCommunicationEnterpriseMessagingVideo Conferencing

Properties

Name Type Description
reasonForTransferOrConsult string The specific reason the interaction is being transferred or consulted.
additionalContext string Important information already gathered that the next agent needs to continue smoothly.
keyActionsTaken string Steps completed so far in the interaction before the transfer or consult occurred.
View JSON Schema on GitHub

JSON Schema

webex-midcallsummary-schema.json Raw ↑ 
{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "#/components/schemas/MidCallSummary",
  "title": "MidCallSummary",
  "type": "object",
  "properties": {
    "reasonForTransferOrConsult": {
      "type": "string",
      "description": "The specific reason the interaction is being transferred or consulted."
    },
    "additionalContext": {
      "type": "string",
      "description": "Important information already gathered that the next agent needs to continue smoothly."
    },
    "keyActionsTaken": {
      "type": "string",
      "description": "Steps completed so far in the interaction before the transfer or consult occurred."
    }
  }
}