Webex · Schema

HuntRoutingTypeSelection

* `PRIORITY_BASED` - Default routing type which directly uses the routing policy to dispatch calls to the agents. * `SKILL_BASED` - This option uses skill level as the criteria to route calls to agents. When there is more than one agent with the same skill level, the selected `policy` helps dispatch the calls to the agents.

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JSON Schema

webex-huntroutingtypeselection-schema.json Raw ↑ 
{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "#/components/schemas/HuntRoutingTypeSelection",
  "title": "HuntRoutingTypeSelection",
  "type": "string",
  "enum": [
    "PRIORITY_BASED",
    "SKILL_BASED"
  ],
  "description": " * `PRIORITY_BASED` - Default routing type which directly uses the routing policy to dispatch calls to the agents.\n * `SKILL_BASED` - This option uses skill level as the criteria to route calls to agents. When there is more than one agent with the same skill level, the selected `policy` helps dispatch the calls to the agents.\n"
}