Webex · Schema
GetCallQueueEssentialsCallPolicyObject
CallingCollaborationCommunicationEnterpriseMessagingVideo Conferencing
Properties
| Name | Type | Description |
|---|---|---|
| policy | object | Call routing policy to use to dispatch calls to agents. |
| callBounce | object | Settings for when the call into the call queue is not answered. |
| distinctiveRing | object | Whether or not the call queue has the distinctive ring option enabled. |
JSON Schema
{
"$schema": "https://json-schema.org/draft/2020-12/schema",
"$id": "#/components/schemas/GetCallQueueEssentialsCallPolicyObject",
"title": "GetCallQueueEssentialsCallPolicyObject",
"type": "object",
"required": [
"policy",
"callBounce",
"distinctiveRing"
],
"properties": {
"policy": {
"$ref": "#/components/schemas/HuntPolicyEssentialSelection",
"description": "Call routing policy to use to dispatch calls to agents."
},
"callBounce": {
"type": "object",
"required": [
"callBounceEnabled",
"callBounceMaxRings",
"agentUnavailableEnabled",
"alertAgentEnabled",
"alertAgentMaxSeconds",
"callBounceOnHoldEnabled",
"callBounceOnHoldMaxSeconds"
],
"properties": {
"callBounceEnabled": {
"type": "boolean",
"example": true,
"description": "If enabled, bounce calls after the set number of rings."
},
"callBounceMaxRings": {
"type": "number",
"example": 5,
"description": "Number of rings after which to bounce call, if call bounce is enabled."
},
"agentUnavailableEnabled": {
"type": "boolean",
"example": true,
"description": "Bounce if agent becomes unavailable."
},
"alertAgentEnabled": {
"type": "boolean",
"example": true,
"description": "Alert agent if call on hold more than alertAgentMaxSeconds."
},
"alertAgentMaxSeconds": {
"type": "number",
"example": 20,
"description": "Number of second after which to alert agent if alertAgentEnabled."
},
"callBounceOnHoldEnabled": {
"type": "boolean",
"example": true,
"description": "Bounce if call on hold more than callBounceMaxSeconds."
},
"callBounceOnHoldMaxSeconds": {
"type": "number",
"example": 20,
"description": "Number of second after which to bounce if callBounceEnabled."
}
},
"description": "Settings for when the call into the call queue is not answered."
},
"distinctiveRing": {
"type": "object",
"required": [
"enabled"
],
"properties": {
"enabled": {
"type": "boolean",
"example": true,
"description": "Whether or not the distinctive ring is enabled."
},
"ringPattern": {
"$ref": "#/components/schemas/RingPatternObject",
"description": "Ring pattern for when this callqueue is called. Only available when `distinctiveRing` is enabled for the call queue."
}
},
"description": "Whether or not the call queue has the distinctive ring option enabled."
}
}
}