Webex · Schema

AgentACDStateType

* `SIGN_IN` - Agent has signed in. * `SIGN_OUT` - Agent has signed out. * `AVAILABLE` - Agent is available. * `UNAVAILABLE` - Agent is unavailable. * `WRAP_UP` - Agent has wrapped up.

CallingCollaborationCommunicationEnterpriseMessagingVideo Conferencing

View JSON Schema on GitHub

JSON Schema

{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "#/components/schemas/AgentACDStateType",
  "title": "AgentACDStateType",
  "type": "string",
  "example": "AVAILABLE",
  "enum": [
    "SIGN_IN",
    "SIGN_OUT",
    "AVAILABLE",
    "UNAVAILABLE",
    "WRAP_UP"
  ],
  "description": " * `SIGN_IN` - Agent has signed in.\n * `SIGN_OUT` - Agent has signed out.\n * `AVAILABLE` - Agent is available.\n * `UNAVAILABLE` - Agent is unavailable.\n * `WRAP_UP` - Agent has wrapped up.\n"
}