Webex · Schema

ActionRequest

CallingCollaborationCommunicationEnterpriseMessagingVideo Conferencing

Properties

Name Type Description
interactionId string A unique identifier for each interaction or contact within the contact center.
agentId string The identifier for the agent whose burnout index has been calculated.
clientId string The name of the client initiating the action related to the agent burnout index. The name is limited to a maximum of 20 characters.
actionType string Specifies the type of action initiated based on the agent burnout index
actionDateType object The Epoch timestamp indicating the precise time at which the action was executed.
View JSON Schema on GitHub

JSON Schema

webex-actionrequest-schema.json Raw ↑ 
{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "#/components/schemas/ActionRequest",
  "title": "ActionRequest",
  "type": "object",
  "properties": {
    "interactionId": {
      "type": "string",
      "description": "A unique identifier for each interaction or contact within the contact center.",
      "example": "fb53f6d1-5535-4ac8-b081-53834e17d6f5"
    },
    "agentId": {
      "type": "string",
      "description": "The identifier for the agent whose burnout index has been calculated.",
      "example": "fb53f6d1-5535-4ac8-b081-53834e17d6f5"
    },
    "clientId": {
      "type": "string",
      "description": "The name of the client initiating the action related to the agent burnout index. The name is limited to a maximum of 20 characters.",
      "example": "Acme"
    },
    "actionType": {
      "type": "string",
      "description": "Specifies the type of action initiated based on the agent burnout index",
      "example": "Break Played, Supervisor Notified, etc."
    },
    "actionDateType": {
      "type": "object",
      "description": "The Epoch timestamp indicating the precise time at which the action was executed.",
      "example": 1617536244000
    }
  }
}