Properties
| Name | Type | Description |
|---|---|---|
| message | object | This is the message the assistant will deliver to the customer if the transfer fails. |
| endCallEnabled | boolean | This controls what happens after delivering the failure message to the customer. - true: End the call after delivering the failure message (default) - false: Keep the assistant on the call to continue |
JSON Schema
{
"$schema": "https://json-schema.org/draft/2020-12/schema",
"$id": "#/components/schemas/TransferFallbackPlan",
"title": "TransferFallbackPlan",
"type": "object",
"properties": {
"message": {
"description": "This is the message the assistant will deliver to the customer if the transfer fails.",
"oneOf": [
{
"type": "string"
},
{
"$ref": "#/components/schemas/CustomMessage"
}
]
},
"endCallEnabled": {
"type": "boolean",
"description": "This controls what happens after delivering the failure message to the customer.\n- true: End the call after delivering the failure message (default)\n- false: Keep the assistant on the call to continue handling the customer's request\n\n@default true",
"default": true
}
},
"required": [
"message"
]
}