ServiceNow · Schema
ServiceNow Catalog Request
A ServiceNow service catalog request record representing a user's request for one or more catalog items through the self-service portal.
AutomationCloud ServicesDigital WorkflowsEnterprise PlatformIT Service ManagementITSMProcessesT1Workflow AutomationWorkflows
Properties
| Name | Type | Description |
|---|---|---|
| sys_id | string | The unique 32-character system identifier for the request. |
| number | string | The human-readable request number, prefixed with REQ. |
| request_state | string | The current state of the request. |
| stage | stringnull | The current stage of the request in the fulfillment workflow. |
| requested_for | object | The user for whom the catalog items were requested. |
| opened_by | object | The user who submitted the request. |
| opened_at | string | The date and time the request was submitted. |
| delivery_address | stringnull | The delivery address for physical items. |
| special_instructions | stringnull | Special instructions provided by the requester. |
| price | stringnull | The total price for all requested items. |
| approval | stringnull | The current approval status of the request. |
| requested_items | array | The line items in this request. |
| active | boolean | Whether the request is still active. |
| sys_created_on | string | The date and time the record was created. |
| sys_created_by | string | The user who created the record. |
| sys_updated_on | string | The date and time the record was last updated. |
| sys_updated_by | string | The user who last updated the record. |
JSON Schema
{
"$schema": "https://json-schema.org/draft/2020-12/schema",
"$id": "https://servicenow.com/schemas/servicenow/catalog-request.json",
"title": "ServiceNow Catalog Request",
"description": "A ServiceNow service catalog request record representing a user's request for one or more catalog items through the self-service portal.",
"type": "object",
"required": ["sys_id", "number", "request_state"],
"properties": {
"sys_id": {
"type": "string",
"pattern": "^[a-f0-9]{32}$",
"description": "The unique 32-character system identifier for the request."
},
"number": {
"type": "string",
"pattern": "^REQ[0-9]+$",
"description": "The human-readable request number, prefixed with REQ."
},
"request_state": {
"type": "string",
"description": "The current state of the request."
},
"stage": {
"type": ["string", "null"],
"description": "The current stage of the request in the fulfillment workflow."
},
"requested_for": {
"$ref": "#/$defs/ReferenceField",
"description": "The user for whom the catalog items were requested."
},
"opened_by": {
"$ref": "#/$defs/ReferenceField",
"description": "The user who submitted the request."
},
"opened_at": {
"type": "string",
"format": "date-time",
"description": "The date and time the request was submitted."
},
"delivery_address": {
"type": ["string", "null"],
"description": "The delivery address for physical items."
},
"special_instructions": {
"type": ["string", "null"],
"description": "Special instructions provided by the requester."
},
"price": {
"type": ["string", "null"],
"description": "The total price for all requested items."
},
"approval": {
"type": ["string", "null"],
"description": "The current approval status of the request."
},
"requested_items": {
"type": "array",
"description": "The line items in this request.",
"items": {
"$ref": "#/$defs/RequestedItem"
}
},
"active": {
"type": "boolean",
"description": "Whether the request is still active."
},
"sys_created_on": {
"type": "string",
"format": "date-time",
"description": "The date and time the record was created."
},
"sys_created_by": {
"type": "string",
"description": "The user who created the record."
},
"sys_updated_on": {
"type": "string",
"format": "date-time",
"description": "The date and time the record was last updated."
},
"sys_updated_by": {
"type": "string",
"description": "The user who last updated the record."
}
},
"$defs": {
"ReferenceField": {
"type": ["object", "string", "null"],
"description": "A ServiceNow reference field that can be a sys_id string or an object containing a link and value.",
"properties": {
"link": {
"type": "string",
"format": "uri",
"description": "The API URL to the referenced record."
},
"value": {
"type": "string",
"description": "The sys_id of the referenced record."
},
"display_value": {
"type": "string",
"description": "The display value of the referenced record."
}
}
},
"RequestedItem": {
"type": "object",
"description": "A requested catalog item within a service catalog request.",
"properties": {
"sys_id": {
"type": "string",
"description": "Unique identifier for the requested item."
},
"number": {
"type": "string",
"pattern": "^RITM[0-9]+$",
"description": "The requested item number, prefixed with RITM."
},
"cat_item": {
"$ref": "#/$defs/ReferenceField",
"description": "The catalog item that was requested."
},
"quantity": {
"type": "integer",
"minimum": 1,
"description": "The quantity of items requested."
},
"price": {
"type": ["string", "null"],
"description": "The price per item."
},
"stage": {
"type": ["string", "null"],
"description": "The current fulfillment stage."
},
"state": {
"type": ["string", "null"],
"description": "The current state of the requested item."
},
"assigned_to": {
"$ref": "#/$defs/ReferenceField",
"description": "The user assigned to fulfill the item."
},
"configuration_item": {
"$ref": "#/$defs/ReferenceField",
"description": "The configuration item associated with the request."
}
}
}
}
}