Reputation · Schema

Ticket

A customer service ticket on the Reputation platform.

Reputation ManagementOnline ReviewsBusiness ListingsSurveysSocial ListeningCompetitive IntelligenceCustomer ExperienceLocal SEO

Properties

Name Type Description
ticketID string Unique identifier for the ticket
locationID string ID of the associated business location
reviewID string ID of the review that triggered this ticket (if applicable)
subject string Ticket subject line
description string Detailed description of the issue
status string Current ticket status
queue object Ticket queue assignment
stage object Current workflow stage
type object Ticket type definition
assignee object User assigned to the ticket
priority string Ticket priority level
dateCreated string
dateUpdated string
dateClosed string
View JSON Schema on GitHub

JSON Schema

reputation-ticket.json Raw ↑ 
{
  "$schema": "http://json-schema.org/draft-07/schema#",
  "$id": "https://api.reputation.com/v3/schemas/ticket",
  "title": "Ticket",
  "description": "A customer service ticket on the Reputation platform.",
  "type": "object",
  "properties": {
    "ticketID": {
      "type": "string",
      "description": "Unique identifier for the ticket"
    },
    "locationID": {
      "type": "string",
      "description": "ID of the associated business location"
    },
    "reviewID": {
      "type": "string",
      "description": "ID of the review that triggered this ticket (if applicable)"
    },
    "subject": {
      "type": "string",
      "description": "Ticket subject line"
    },
    "description": {
      "type": "string",
      "description": "Detailed description of the issue"
    },
    "status": {
      "type": "string",
      "description": "Current ticket status"
    },
    "queue": {
      "type": "object",
      "description": "Ticket queue assignment",
      "properties": {
        "queueID": {"type": "string"},
        "name": {"type": "string"}
      }
    },
    "stage": {
      "type": "object",
      "description": "Current workflow stage",
      "properties": {
        "stageID": {"type": "string"},
        "name": {"type": "string"}
      }
    },
    "type": {
      "type": "object",
      "description": "Ticket type definition",
      "properties": {
        "typeID": {"type": "string"},
        "name": {"type": "string"}
      }
    },
    "assignee": {
      "type": "object",
      "description": "User assigned to the ticket",
      "properties": {
        "userID": {"type": "string"},
        "name": {"type": "string"},
        "email": {"type": "string", "format": "email"}
      }
    },
    "priority": {
      "type": "string",
      "enum": ["low", "medium", "high", "urgent"],
      "description": "Ticket priority level"
    },
    "dateCreated": {
      "type": "string",
      "format": "date-time"
    },
    "dateUpdated": {
      "type": "string",
      "format": "date-time"
    },
    "dateClosed": {
      "type": "string",
      "format": "date-time"
    }
  },
  "required": ["ticketID", "locationID"]
}