Oracle Fusion Cloud Applications · Schema

ServiceRequest

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Properties

Name	Type	Description
SrId	integer	Service request identifier
SrNumber	string	Service request number
Title	string	Service request title
ProblemDescription	string	Detailed problem description
AccountName	string	Customer account name
ContactName	string	Primary contact name
Severity	string	Severity level
Status	string	Service request status
Priority	string	Priority level
CategoryName	string	Category classification
AssigneeName	string	Assigned agent name
QueueName	string	Assigned queue
ChannelType	string	Channel of origin
CreationDate	string
ResolvedDate	string	Resolution date

View JSON Schema on GitHub

JSON Schema

{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "#/components/schemas/ServiceRequest",
  "title": "ServiceRequest",
  "type": "object",
  "properties": {
    "SrId": {
      "type": "integer",
      "description": "Service request identifier"
    },
    "SrNumber": {
      "type": "string",
      "description": "Service request number"
    },
    "Title": {
      "type": "string",
      "description": "Service request title"
    },
    "ProblemDescription": {
      "type": "string",
      "description": "Detailed problem description"
    },
    "AccountName": {
      "type": "string",
      "description": "Customer account name"
    },
    "ContactName": {
      "type": "string",
      "description": "Primary contact name"
    },
    "Severity": {
      "type": "string",
      "description": "Severity level",
      "enum": [
        "Critical",
        "High",
        "Medium",
        "Low"
      ]
    },
    "Status": {
      "type": "string",
      "description": "Service request status",
      "enum": [
        "New",
        "In Progress",
        "Waiting",
        "Resolved",
        "Closed"
      ]
    },
    "Priority": {
      "type": "string",
      "description": "Priority level"
    },
    "CategoryName": {
      "type": "string",
      "description": "Category classification"
    },
    "AssigneeName": {
      "type": "string",
      "description": "Assigned agent name"
    },
    "QueueName": {
      "type": "string",
      "description": "Assigned queue"
    },
    "ChannelType": {
      "type": "string",
      "description": "Channel of origin",
      "enum": [
        "Phone",
        "Email",
        "Web",
        "Chat",
        "Social"
      ]
    },
    "CreationDate": {
      "type": "string",
      "format": "date-time"
    },
    "ResolvedDate": {
      "type": "string",
      "format": "date-time",
      "description": "Resolution date"
    }
  }
}