Gladly · Schema

Gladly Answer

Schema for an Answer in the Gladly knowledge base. Answers power Sidekick AI replies, agent suggestions, and the public Help Center.

Customer ServiceCXContact CenterAI Customer ServiceConversationsSidekick AIHeroVoiceChatSMSEmailHelp CenterWebhooksKnowledge Base

Properties

Name	Type	Description
id	string
name	string	Short canonical name for the answer.
summary	string	One-paragraph summary used by Sidekick AI.
bodyHtml	string	Long-form answer content in HTML.
audienceIds	array	Audience IDs the answer is scoped to.
topicIds	array
isPublic	boolean	Whether the answer is exposed via Public Answers / Help Center.
languageCode	string	BCP-47 language tag (e.g. en-US).
createdAt	string
modifiedAt	string

View JSON Schema on GitHub

JSON Schema

{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "https://api-evangelist.com/schemas/gladly/gladly-answer-schema.json",
  "title": "Gladly Answer",
  "description": "Schema for an Answer in the Gladly knowledge base. Answers power Sidekick AI replies, agent suggestions, and the public Help Center.",
  "type": "object",
  "required": ["id"],
  "properties": {
    "id": {"type": "string"},
    "name": {"type": "string", "description": "Short canonical name for the answer."},
    "summary": {"type": "string", "description": "One-paragraph summary used by Sidekick AI."},
    "bodyHtml": {"type": "string", "description": "Long-form answer content in HTML."},
    "audienceIds": {
      "type": "array",
      "items": {"type": "string"},
      "description": "Audience IDs the answer is scoped to."
    },
    "topicIds": {
      "type": "array",
      "items": {"type": "string"}
    },
    "isPublic": {"type": "boolean", "description": "Whether the answer is exposed via Public Answers / Help Center."},
    "languageCode": {"type": "string", "description": "BCP-47 language tag (e.g. en-US)."},
    "createdAt": {"type": "string", "format": "date-time"},
    "modifiedAt": {"type": "string", "format": "date-time"}
  }
}