freshworks · Schema

TicketUpdate

Properties

Name	Type	Description
subject	string	Subject of the ticket.
description	string	HTML content of the ticket description.
status	integer	Status of the ticket.
priority	integer	Priority of the ticket.
responder_id	integer	ID of the agent to assign.
group_id	integer	ID of the group to assign.
type	string	Type of the ticket.
tags	array	Tags to associate with the ticket.
custom_fields	object	Key-value pairs for custom fields.

View JSON Schema on GitHub

JSON Schema

{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "#/components/schemas/TicketUpdate",
  "title": "TicketUpdate",
  "type": "object",
  "properties": {
    "subject": {
      "type": "string",
      "description": "Subject of the ticket."
    },
    "description": {
      "type": "string",
      "description": "HTML content of the ticket description."
    },
    "status": {
      "type": "integer",
      "description": "Status of the ticket.",
      "enum": [
        2,
        3,
        4,
        5
      ]
    },
    "priority": {
      "type": "integer",
      "description": "Priority of the ticket.",
      "enum": [
        1,
        2,
        3,
        4
      ]
    },
    "responder_id": {
      "type": "integer",
      "description": "ID of the agent to assign."
    },
    "group_id": {
      "type": "integer",
      "description": "ID of the group to assign."
    },
    "type": {
      "type": "string",
      "description": "Type of the ticket."
    },
    "tags": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Tags to associate with the ticket."
    },
    "custom_fields": {
      "type": "object",
      "additionalProperties": true,
      "description": "Key-value pairs for custom fields."
    }
  }
}