freshworks · Schema

SatisfactionRating

Properties

Name	Type	Description
id	integer	Unique ID of the satisfaction rating.
survey_id	integer	ID of the associated survey.
user_id	integer	ID of the user who provided the rating.
agent_id	integer	ID of the agent who handled the ticket.
ticket_id	integer	ID of the ticket that was rated.
rating	integer	Satisfaction rating value.
feedback	string	Feedback text from the customer.
created_at	string	Timestamp when the rating was created.
updated_at	string	Timestamp when the rating was last updated.

View JSON Schema on GitHub

JSON Schema

{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "#/components/schemas/SatisfactionRating",
  "title": "SatisfactionRating",
  "type": "object",
  "properties": {
    "id": {
      "type": "integer",
      "description": "Unique ID of the satisfaction rating."
    },
    "survey_id": {
      "type": "integer",
      "description": "ID of the associated survey."
    },
    "user_id": {
      "type": "integer",
      "description": "ID of the user who provided the rating."
    },
    "agent_id": {
      "type": "integer",
      "description": "ID of the agent who handled the ticket."
    },
    "ticket_id": {
      "type": "integer",
      "description": "ID of the ticket that was rated."
    },
    "rating": {
      "type": "integer",
      "description": "Satisfaction rating value."
    },
    "feedback": {
      "type": "string",
      "description": "Feedback text from the customer."
    },
    "created_at": {
      "type": "string",
      "format": "date-time",
      "description": "Timestamp when the rating was created."
    },
    "updated_at": {
      "type": "string",
      "format": "date-time",
      "description": "Timestamp when the rating was last updated."
    }
  }
}