freshworks · Schema

ProblemCreate

Properties

Name	Type	Description
subject	string	Subject of the problem.
description	string	HTML description.
status	integer	Status of the problem.
priority	integer	Priority.
impact	integer	Impact level.
agent_id	integer	ID of the agent to assign.
group_id	integer	ID of the group to assign.
department_id	integer	ID of the department.
known_error	boolean	Whether this is a known error.
due_by	string	Due date.

View JSON Schema on GitHub

JSON Schema

{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "#/components/schemas/ProblemCreate",
  "title": "ProblemCreate",
  "type": "object",
  "required": [
    "subject",
    "description",
    "status",
    "priority",
    "impact"
  ],
  "properties": {
    "subject": {
      "type": "string",
      "description": "Subject of the problem."
    },
    "description": {
      "type": "string",
      "description": "HTML description."
    },
    "status": {
      "type": "integer",
      "description": "Status of the problem."
    },
    "priority": {
      "type": "integer",
      "description": "Priority."
    },
    "impact": {
      "type": "integer",
      "description": "Impact level."
    },
    "agent_id": {
      "type": "integer",
      "description": "ID of the agent to assign."
    },
    "group_id": {
      "type": "integer",
      "description": "ID of the group to assign."
    },
    "department_id": {
      "type": "integer",
      "description": "ID of the department."
    },
    "known_error": {
      "type": "boolean",
      "description": "Whether this is a known error."
    },
    "due_by": {
      "type": "string",
      "format": "date-time",
      "description": "Due date."
    }
  }
}