freshworks · Schema

Problem

Properties

Name Type Description
id integer Unique ID of the problem.
subject string Subject of the problem.
description string HTML description.
status integer Status of the problem. 1=Open, 2=Change Requested, 3=Closed.
priority integer Priority. 1=Low, 2=Medium, 3=High, 4=Urgent.
impact integer Impact. 1=Low, 2=Medium, 3=High.
agent_id integer ID of the assigned agent.
group_id integer ID of the assigned group.
department_id integer ID of the department.
known_error boolean Whether this is a known error.
due_by string Due date for resolution.
created_at string Timestamp when created.
updated_at string Timestamp when last updated.
View JSON Schema on GitHub

JSON Schema

freshworks-problem-schema.json Raw ↑ 
{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "#/components/schemas/Problem",
  "title": "Problem",
  "type": "object",
  "properties": {
    "id": {
      "type": "integer",
      "description": "Unique ID of the problem."
    },
    "subject": {
      "type": "string",
      "description": "Subject of the problem."
    },
    "description": {
      "type": "string",
      "description": "HTML description."
    },
    "status": {
      "type": "integer",
      "description": "Status of the problem. 1=Open, 2=Change Requested, 3=Closed."
    },
    "priority": {
      "type": "integer",
      "description": "Priority. 1=Low, 2=Medium, 3=High, 4=Urgent."
    },
    "impact": {
      "type": "integer",
      "description": "Impact. 1=Low, 2=Medium, 3=High."
    },
    "agent_id": {
      "type": "integer",
      "description": "ID of the assigned agent."
    },
    "group_id": {
      "type": "integer",
      "description": "ID of the assigned group."
    },
    "department_id": {
      "type": "integer",
      "description": "ID of the department."
    },
    "known_error": {
      "type": "boolean",
      "description": "Whether this is a known error."
    },
    "due_by": {
      "type": "string",
      "format": "date-time",
      "description": "Due date for resolution."
    },
    "created_at": {
      "type": "string",
      "format": "date-time",
      "description": "Timestamp when created."
    },
    "updated_at": {
      "type": "string",
      "format": "date-time",
      "description": "Timestamp when last updated."
    }
  }
}