freshworks · Schema
Message
Properties
| Name | Type | Description |
|---|---|---|
| id | string | Unique ID of the message. |
| message_type | string | Type of message (normal, private, system). |
| actor_type | string | Type of actor who sent the message (user, agent, system). |
| actor_id | string | ID of the actor. |
| message_parts | array | Parts that compose the message content. |
| reply_parts | array | Response enablers for agent or bot messages allowing quick replies. |
| created_time | string | Timestamp when the message was created. |
JSON Schema
{
"$schema": "https://json-schema.org/draft/2020-12/schema",
"$id": "#/components/schemas/Message",
"title": "Message",
"type": "object",
"properties": {
"id": {
"type": "string",
"description": "Unique ID of the message."
},
"message_type": {
"type": "string",
"description": "Type of message (normal, private, system).",
"enum": [
"normal",
"private",
"system"
]
},
"actor_type": {
"type": "string",
"description": "Type of actor who sent the message (user, agent, system).",
"enum": [
"user",
"agent",
"system"
]
},
"actor_id": {
"type": "string",
"description": "ID of the actor."
},
"message_parts": {
"type": "array",
"description": "Parts that compose the message content.",
"items": {
"type": "object",
"properties": {
"text": {
"type": "object",
"properties": {
"content": {
"type": "string",
"description": "Text content of the message part."
}
}
},
"image": {
"type": "object",
"properties": {
"url": {
"type": "string",
"format": "uri",
"description": "URL of the image."
}
}
}
}
}
},
"reply_parts": {
"type": "array",
"description": "Response enablers for agent or bot messages allowing quick replies.",
"items": {
"type": "object"
}
},
"created_time": {
"type": "string",
"format": "date-time",
"description": "Timestamp when the message was created."
}
}
}