freshworks · Schema

GroupCreate

Properties

Name Type Description
name string Name of the group.
description string Description of the group.
agent_ids array IDs of agents to include.
auto_ticket_assign boolean Whether to enable auto ticket assignment.
escalate_to integer Agent ID to escalate unassigned tickets to.
unassigned_for string Time duration after which tickets are escalated.
View JSON Schema on GitHub

JSON Schema

freshworks-groupcreate-schema.json Raw ↑ 
{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "#/components/schemas/GroupCreate",
  "title": "GroupCreate",
  "type": "object",
  "required": [
    "name"
  ],
  "properties": {
    "name": {
      "type": "string",
      "description": "Name of the group."
    },
    "description": {
      "type": "string",
      "description": "Description of the group."
    },
    "agent_ids": {
      "type": "array",
      "items": {
        "type": "integer"
      },
      "description": "IDs of agents to include."
    },
    "auto_ticket_assign": {
      "type": "boolean",
      "description": "Whether to enable auto ticket assignment."
    },
    "escalate_to": {
      "type": "integer",
      "description": "Agent ID to escalate unassigned tickets to."
    },
    "unassigned_for": {
      "type": "string",
      "description": "Time duration after which tickets are escalated."
    }
  }
}