freshworks · Schema

ConversationUpdate

Properties

Name Type Description
status string New status for the conversation.
assigned_agent_id string ID of the agent to assign.
assigned_group_id string ID of the group to assign.
View JSON Schema on GitHub

JSON Schema

freshworks-conversationupdate-schema.json Raw ↑ 
{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "#/components/schemas/ConversationUpdate",
  "title": "ConversationUpdate",
  "type": "object",
  "properties": {
    "status": {
      "type": "string",
      "description": "New status for the conversation.",
      "enum": [
        "new",
        "assigned",
        "resolved",
        "reopened"
      ]
    },
    "assigned_agent_id": {
      "type": "string",
      "description": "ID of the agent to assign."
    },
    "assigned_group_id": {
      "type": "string",
      "description": "ID of the group to assign."
    }
  }
}