freshworks · Schema

CallMetric

Properties

Name Type Description
total_calls integer Total number of calls.
answered_calls integer Number of answered calls.
missed_calls integer Number of missed calls.
abandoned_calls integer Number of abandoned calls.
voicemails integer Number of voicemails.
average_talk_time integer Average talk time in seconds.
average_wait_time integer Average wait time in seconds.
average_handle_time integer Average handle time in seconds.
View JSON Schema on GitHub

JSON Schema

freshworks-callmetric-schema.json Raw ↑ 
{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "#/components/schemas/CallMetric",
  "title": "CallMetric",
  "type": "object",
  "properties": {
    "total_calls": {
      "type": "integer",
      "description": "Total number of calls."
    },
    "answered_calls": {
      "type": "integer",
      "description": "Number of answered calls."
    },
    "missed_calls": {
      "type": "integer",
      "description": "Number of missed calls."
    },
    "abandoned_calls": {
      "type": "integer",
      "description": "Number of abandoned calls."
    },
    "voicemails": {
      "type": "integer",
      "description": "Number of voicemails."
    },
    "average_talk_time": {
      "type": "integer",
      "description": "Average talk time in seconds."
    },
    "average_wait_time": {
      "type": "integer",
      "description": "Average wait time in seconds."
    },
    "average_handle_time": {
      "type": "integer",
      "description": "Average handle time in seconds."
    }
  }
}