freshworks · Schema

Call

Properties

Name	Type	Description
id	integer	Unique ID of the call.
direction	string	Direction of the call.
status	string	Status of the call (completed, missed, voicemail, abandoned).
phone_number	string	Phone number involved in the call.
caller_number	string	Phone number of the caller.
agent_id	integer	ID of the agent who handled the call.
queue_id	integer	ID of the call queue.
team_id	integer	ID of the team.
duration	integer	Total duration of the call in seconds.
bill_duration	integer	Billable duration in seconds.
talk_duration	integer	Talk time duration in seconds.
hold_duration	integer	Hold time duration in seconds.
wait_duration	integer	Wait time duration in seconds.
has_recording	boolean	Whether the call has a recording.
recording_url	string	URL to the call recording.
notes	string	Notes about the call.
created_at	string	Timestamp when the call started.
updated_at	string	Timestamp when the record was last updated.

View JSON Schema on GitHub

JSON Schema

{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "#/components/schemas/Call",
  "title": "Call",
  "type": "object",
  "properties": {
    "id": {
      "type": "integer",
      "description": "Unique ID of the call."
    },
    "direction": {
      "type": "string",
      "description": "Direction of the call.",
      "enum": [
        "incoming",
        "outgoing"
      ]
    },
    "status": {
      "type": "string",
      "description": "Status of the call (completed, missed, voicemail, abandoned)."
    },
    "phone_number": {
      "type": "string",
      "description": "Phone number involved in the call."
    },
    "caller_number": {
      "type": "string",
      "description": "Phone number of the caller."
    },
    "agent_id": {
      "type": "integer",
      "description": "ID of the agent who handled the call."
    },
    "queue_id": {
      "type": "integer",
      "description": "ID of the call queue."
    },
    "team_id": {
      "type": "integer",
      "description": "ID of the team."
    },
    "duration": {
      "type": "integer",
      "description": "Total duration of the call in seconds."
    },
    "bill_duration": {
      "type": "integer",
      "description": "Billable duration in seconds."
    },
    "talk_duration": {
      "type": "integer",
      "description": "Talk time duration in seconds."
    },
    "hold_duration": {
      "type": "integer",
      "description": "Hold time duration in seconds."
    },
    "wait_duration": {
      "type": "integer",
      "description": "Wait time duration in seconds."
    },
    "has_recording": {
      "type": "boolean",
      "description": "Whether the call has a recording."
    },
    "recording_url": {
      "type": "string",
      "format": "uri",
      "description": "URL to the call recording."
    },
    "notes": {
      "type": "string",
      "description": "Notes about the call."
    },
    "created_at": {
      "type": "string",
      "format": "date-time",
      "description": "Timestamp when the call started."
    },
    "updated_at": {
      "type": "string",
      "format": "date-time",
      "description": "Timestamp when the record was last updated."
    }
  }
}