Delighted · Schema
Metrics
NPS and satisfaction metrics for a Delighted project.
NPSNet Promoter ScoreCSATCustomer SatisfactionCESCustomer Effort ScoreSurveyCustomer ExperienceFeedbackeNPS
Properties
| Name | Type | Description |
|---|---|---|
| nps | integer | Net Promoter Score. |
| promoter_count | integer | Number of promoter responses (score 9-10). |
| promoter_percent | integer | Percentage of promoters. |
| passive_count | integer | Number of passive responses (score 7-8). |
| passive_percent | integer | Percentage of passives. |
| detractor_count | integer | Number of detractor responses (score 0-6). |
| detractor_percent | integer | Percentage of detractors. |
| response_count | integer | Total number of responses. |
JSON Schema
{
"$schema": "http://json-schema.org/draft-07/schema#",
"$id": "https://raw.githubusercontent.com/api-evangelist/delighted/main/json-schema/metrics.json",
"title": "Metrics",
"description": "NPS and satisfaction metrics for a Delighted project.",
"type": "object",
"properties": {
"nps": {
"type": "integer",
"minimum": -100,
"maximum": 100,
"description": "Net Promoter Score."
},
"promoter_count": {
"type": "integer",
"minimum": 0,
"description": "Number of promoter responses (score 9-10)."
},
"promoter_percent": {
"type": "integer",
"minimum": 0,
"maximum": 100,
"description": "Percentage of promoters."
},
"passive_count": {
"type": "integer",
"minimum": 0,
"description": "Number of passive responses (score 7-8)."
},
"passive_percent": {
"type": "integer",
"minimum": 0,
"maximum": 100,
"description": "Percentage of passives."
},
"detractor_count": {
"type": "integer",
"minimum": 0,
"description": "Number of detractor responses (score 0-6)."
},
"detractor_percent": {
"type": "integer",
"minimum": 0,
"maximum": 100,
"description": "Percentage of detractors."
},
"response_count": {
"type": "integer",
"minimum": 0,
"description": "Total number of responses."
}
}
}