CallDetailRecord

Contact CenterIVRTelephonyVoiceVXML

Properties

Name	Type	Description
callGuid	string	Globally unique call identifier
callStartTime	string	Call start timestamp
callEndTime	string	Call end timestamp
callingNumber	string	Caller ANI (Automatic Number Identification)
calledNumber	string	Called DNIS (Dialed Number Identification Service)
callResult	string	Final call outcome
callDuration	integer	Total call duration in seconds
selfServiceDuration	integer	Duration of self-service (IVR) portion in seconds
queueDuration	integer	Duration in queue in seconds
applicationName	string	VXML application that handled the call
callServerHostname	string	Call Server that processed the call
vxmlServerHostname	string	VXML Server that executed the application
sipCallId	string	SIP Call-ID header value
icmCallKey	string	ICM/UCCE call key for correlation
eccVariables	object	Expanded Call Context (ECC) variables
transferDestination	string	Transfer destination number if the call was transferred
errorCode	string	Error code if the call ended in error

View JSON Schema on GitHub

JSON Schema

{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "title": "CallDetailRecord",
  "type": "object",
  "properties": {
    "callGuid": {
      "type": "string",
      "description": "Globally unique call identifier"
    },
    "callStartTime": {
      "type": "string",
      "description": "Call start timestamp"
    },
    "callEndTime": {
      "type": "string",
      "description": "Call end timestamp"
    },
    "callingNumber": {
      "type": "string",
      "description": "Caller ANI (Automatic Number Identification)"
    },
    "calledNumber": {
      "type": "string",
      "description": "Called DNIS (Dialed Number Identification Service)"
    },
    "callResult": {
      "type": "string",
      "description": "Final call outcome"
    },
    "callDuration": {
      "type": "integer",
      "description": "Total call duration in seconds"
    },
    "selfServiceDuration": {
      "type": "integer",
      "description": "Duration of self-service (IVR) portion in seconds"
    },
    "queueDuration": {
      "type": "integer",
      "description": "Duration in queue in seconds"
    },
    "applicationName": {
      "type": "string",
      "description": "VXML application that handled the call"
    },
    "callServerHostname": {
      "type": "string",
      "description": "Call Server that processed the call"
    },
    "vxmlServerHostname": {
      "type": "string",
      "description": "VXML Server that executed the application"
    },
    "sipCallId": {
      "type": "string",
      "description": "SIP Call-ID header value"
    },
    "icmCallKey": {
      "type": "string",
      "description": "ICM/UCCE call key for correlation"
    },
    "eccVariables": {
      "type": "object",
      "description": "Expanded Call Context (ECC) variables"
    },
    "transferDestination": {
      "type": "string",
      "description": "Transfer destination number if the call was transferred"
    },
    "errorCode": {
      "type": "string",
      "description": "Error code if the call ended in error"
    }
  }
}