Conversation

{
  "type": "object",
  "properties": {
    "id": {
      "type": "number",
      "description": "ID of the conversation"
    },
    "messages": {
      "type": "array",
      "items": {
        "$ref": "#/components/schemas/message"
      }
    },
    "account_id": {
      "type": "number",
      "description": "Account Id"
    },
    "uuid": {
      "type": "string",
      "description": "UUID of the conversation"
    },
    "additional_attributes": {
      "type": "object",
      "description": "The object containing additional attributes related to the conversation"
    },
    "agent_last_seen_at": {
      "type": "number",
      "description": "The last activity at of the agent"
    },
    "assignee_last_seen_at": {
      "type": "number",
      "description": "The last activity at of the assignee"
    },
    "can_reply": {
      "type": "boolean",
      "description": "Whether the conversation can be replied to"
    },
    "contact_last_seen_at": {
      "type": "number",
      "description": "The last activity at of the contact"
    },
    "custom_attributes": {
      "type": "object",
      "description": "The object to save custom attributes for conversation, accepts custom attributes key and value"
    },
    "inbox_id": {
      "type": "number",
      "description": "ID of the inbox"
    },
    "labels": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "The labels of the conversation"
    },
    "muted": {
      "type": "boolean",
      "description": "Whether the conversation is muted"
    },
    "snoozed_until": {
      "type": [
        "number",
        "null"
      ],
      "description": "The time at which the conversation will be unmuted"
    },
    "status": {
      "type": "string",
      "enum": [
        "open",
        "resolved",
        "pending"
      ],
      "description": "The status of the conversation"
    },
    "created_at": {
      "type": "number",
      "description": "The time at which conversation was created"
    },
    "updated_at": {
      "type": "number",
      "description": "The time at which conversation was updated"
    },
    "timestamp": {
      "type": "number",
      "description": "The time at which conversation was created"
    },
    "first_reply_created_at": {
      "type": [
        "number",
        "null"
      ],
      "description": "The time at which the first reply was created"
    },
    "unread_count": {
      "type": "number",
      "description": "The number of unread messages"
    },
    "last_non_activity_message": {
      "oneOf": [
        {
          "$ref": "#/components/schemas/message"
        },
        {
          "type": "null"
        }
      ],
      "description": "The last non activity message"
    },
    "last_activity_at": {
      "type": "number",
      "description": "The last activity at of the conversation"
    },
    "priority": {
      "type": [
        "string",
        "null"
      ],
      "description": "The priority of the conversation"
    },
    "waiting_since": {
      "type": [
        "number",
        "null"
      ],
      "description": "The time at which the conversation was waiting"
    },
    "sla_policy_id": {
      "type": [
        "number",
        "null"
      ],
      "description": "The ID of the SLA policy"
    },
    "applied_sla": {
      "type": "object",
      "description": "The applied SLA"
    },
    "sla_events": {
      "type": "array",
      "items": {
        "type": "object",
        "description": "SLA event objects"
      }
    }
  },
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "https://raw.githubusercontent.com/api-evangelist/chatwoot/main/json-schema/conversation.json",
  "title": "Conversation",
  "description": "Chatwoot Conversation schema"
}