Assembled · Schema

AssembledConversation

A customer support conversation ingested into Assembled across phone, email, chat, SMS, social, or back-office channels.

Customer SupportWorkforce ManagementWFMAI AgentsAI CopilotContact CenterCustomer ExperienceSupport OperationsSchedulingForecastingQuality AssuranceVendor ManagementBPO

Properties

Name Type Description
external_id string Stable ID from the source platform.
platform string
channel string
queue_id string
assigned_agent_id string
customer_id string
subject string
status string
started_at string
ended_at string
handle_time_seconds number
wait_time_seconds number
first_response_time_seconds number
resolved boolean
csat_score numbernull
metadata object
View JSON Schema on GitHub

JSON Schema

assembled-conversation-schema.json Raw ↑ 
{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "https://raw.githubusercontent.com/api-evangelist/assembled/refs/heads/main/json-schema/assembled-conversation-schema.json",
  "title": "AssembledConversation",
  "description": "A customer support conversation ingested into Assembled across phone, email, chat, SMS, social, or back-office channels.",
  "type": "object",
  "required": ["external_id", "channel", "started_at"],
  "properties": {
    "external_id": { "type": "string", "description": "Stable ID from the source platform." },
    "platform": { "type": "string", "examples": ["zendesk", "salesforce", "intercom", "kustomer"] },
    "channel": { "type": "string", "enum": ["phone", "email", "chat", "sms", "social", "back_office"] },
    "queue_id": { "type": "string" },
    "assigned_agent_id": { "type": "string" },
    "customer_id": { "type": "string" },
    "subject": { "type": "string" },
    "status": { "type": "string" },
    "started_at": { "type": "string", "format": "date-time" },
    "ended_at": { "type": "string", "format": "date-time" },
    "handle_time_seconds": { "type": "number", "minimum": 0 },
    "wait_time_seconds": { "type": "number", "minimum": 0 },
    "first_response_time_seconds": { "type": "number", "minimum": 0 },
    "resolved": { "type": "boolean" },
    "csat_score": { "type": ["number", "null"], "minimum": 1, "maximum": 5 },
    "metadata": { "type": "object", "additionalProperties": true }
  },
  "additionalProperties": false
}