Contact

Contains information about a contact.

ChatContact CenterCustomer ServiceVoiceAIOmnichannel

Properties

Name	Type	Description
Arn	string	The Amazon Resource Name (ARN) for the contact.
Id	string	The identifier for the contact.
InitialContactId	string	If this contact is related to other contacts, this is the ID of the initial contact.
PreviousContactId	string	If this contact is not the first contact, this is the ID of the previous contact.
Channel	string	How the contact reached your contact center.
QueueInfo	object
AgentInfo	object
InitiationMethod	string	Indicates how the contact was initiated.
InitiationTimestamp	string	The date and time this contact was initiated.
DisconnectTimestamp	string	The timestamp when the customer endpoint disconnected from Amazon Connect.
LastUpdateTimestamp	string	The timestamp when contact was last updated.

View JSON Schema on GitHub

JSON Schema

{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "https://raw.githubusercontent.com/api-evangelist/amazon-connect/refs/heads/main/json-schema/contact-schema.json",
  "title": "Contact",
  "description": "Contains information about a contact.",
  "type": "object",
  "properties": {
    "Arn": {
      "type": "string",
      "description": "The Amazon Resource Name (ARN) for the contact."
    },
    "Id": {
      "type": "string",
      "description": "The identifier for the contact.",
      "example": "a1b2c3d4-5678-90ab-cdef-88888EXAMPLE"
    },
    "InitialContactId": {
      "type": "string",
      "description": "If this contact is related to other contacts, this is the ID of the initial contact."
    },
    "PreviousContactId": {
      "type": "string",
      "description": "If this contact is not the first contact, this is the ID of the previous contact."
    },
    "Channel": {
      "type": "string",
      "description": "How the contact reached your contact center.",
      "enum": [
        "VOICE",
        "CHAT",
        "TASK",
        "EMAIL"
      ],
      "example": "VOICE"
    },
    "QueueInfo": {
      "type": "object",
      "properties": {
        "Id": {
          "type": "string"
        },
        "EnqueueTimestamp": {
          "type": "string",
          "format": "date-time"
        }
      }
    },
    "AgentInfo": {
      "type": "object",
      "properties": {
        "Id": {
          "type": "string"
        },
        "ConnectedToAgentTimestamp": {
          "type": "string",
          "format": "date-time"
        }
      }
    },
    "InitiationMethod": {
      "type": "string",
      "description": "Indicates how the contact was initiated.",
      "enum": [
        "INBOUND",
        "OUTBOUND",
        "TRANSFER",
        "QUEUE_TRANSFER",
        "CALLBACK",
        "API"
      ],
      "example": "INBOUND"
    },
    "InitiationTimestamp": {
      "type": "string",
      "format": "date-time",
      "description": "The date and time this contact was initiated."
    },
    "DisconnectTimestamp": {
      "type": "string",
      "format": "date-time",
      "description": "The timestamp when the customer endpoint disconnected from Amazon Connect."
    },
    "LastUpdateTimestamp": {
      "type": "string",
      "format": "date-time",
      "description": "The timestamp when contact was last updated."
    }
  }
}