GetCurrentMetricDataRequest

ChatContact CenterCustomer ServiceVoiceAIOmnichannel

Properties

Name	Type	Description
Filters	object	The queues, up to 100, or channels, to use to filter the metrics returned.
Groupings	array
CurrentMetrics	array
NextToken	string
MaxResults	integer

View JSON Schema on GitHub

JSON Schema

{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "#/components/schemas/GetCurrentMetricDataRequest",
  "title": "GetCurrentMetricDataRequest",
  "type": "object",
  "required": [
    "CurrentMetrics",
    "Filters"
  ],
  "properties": {
    "Filters": {
      "type": "object",
      "description": "The queues, up to 100, or channels, to use to filter the metrics returned.",
      "properties": {
        "Queues": {
          "type": "array",
          "items": {
            "type": "string"
          }
        },
        "Channels": {
          "type": "array",
          "items": {
            "type": "string",
            "enum": [
              "VOICE",
              "CHAT",
              "TASK"
            ]
          }
        }
      }
    },
    "Groupings": {
      "type": "array",
      "items": {
        "type": "string"
      }
    },
    "CurrentMetrics": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "Name": {
            "type": "string",
            "enum": [
              "AGENTS_ONLINE",
              "AGENTS_AVAILABLE",
              "AGENTS_ON_CALL",
              "AGENTS_NON_PRODUCTIVE",
              "AGENTS_AFTER_CONTACT_WORK",
              "AGENTS_ERROR",
              "AGENTS_STAFFED",
              "CONTACTS_IN_QUEUE",
              "OLDEST_CONTACT_AGE",
              "CONTACTS_SCHEDULED",
              "AGENTS_ON_CONTACT",
              "SLOTS_ACTIVE",
              "SLOTS_AVAILABLE"
            ]
          },
          "Unit": {
            "type": "string",
            "enum": [
              "SECONDS",
              "COUNT",
              "PERCENT"
            ]
          }
        }
      }
    },
    "NextToken": {
      "type": "string"
    },
    "MaxResults": {
      "type": "integer"
    }
  }
}