ContactSummary

Contains summary information about a contact.

ChatContact CenterCustomer ServiceVoiceAIOmnichannel

Properties

Name	Type	Description
Id	string	The identifier of the contact.
Arn	string	The ARN of the contact.
Channel	string	How the contact reached your contact center.
InitiationMethod	string	Indicates how the contact was initiated.
InitiationTimestamp	string
DisconnectTimestamp	string

View JSON Schema on GitHub

JSON Schema

{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "#/components/schemas/ContactSummary",
  "title": "ContactSummary",
  "type": "object",
  "description": "Contains summary information about a contact.",
  "properties": {
    "Id": {
      "type": "string",
      "description": "The identifier of the contact.",
      "example": "a1b2c3d4-5678-90ab-cdef-88888EXAMPLE"
    },
    "Arn": {
      "type": "string",
      "description": "The ARN of the contact."
    },
    "Channel": {
      "type": "string",
      "description": "How the contact reached your contact center.",
      "enum": [
        "VOICE",
        "CHAT",
        "TASK",
        "EMAIL"
      ],
      "example": "VOICE"
    },
    "InitiationMethod": {
      "type": "string",
      "description": "Indicates how the contact was initiated.",
      "example": "INBOUND"
    },
    "InitiationTimestamp": {
      "type": "string",
      "format": "date-time"
    },
    "DisconnectTimestamp": {
      "type": "string",
      "format": "date-time"
    }
  }
}